Diagnostics & Support
ChannelUP includes built-in diagnostics tools for troubleshooting issues.
Debug Overlay
Open the diagnostics overlay from the settings menu. It shows:
- App version and webOS version
- Tuner information — model, firmware, device ID
- Signal quality for the current channel
- Active tuners — which tuners are in use and what channels they're tuned to
- Storage usage — localStorage and db8 stats
- Performance metrics — guide load times, render times
- EIT scanner status — scan progress, event counts, cache age
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Add screenshot here: debug overlay showing tuner info, signal quality, and EIT scanner status.
Sending a Diagnostic Report
If you need support, you can send a diagnostic report directly from the debug overlay:
- Open the Diagnostics screen from the settings menu.
- Select Send Diagnostic.
- A QR code appears on screen — scan it with your phone to open the feedback form.
- On your phone, add a short description of the issue and submit.
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Add screenshot here: Diagnostics screen with Send Diagnostic button and QR code.
The diagnostic report packages up your app state, device information, and tuner status. No personal data is included — see the Privacy Policy for details.
What to Include
When contacting support, include:
- What happened
- Which channel or content was affected
- Approximate time the issue occurred
- Your TV model
This gives the support team the right data to help you quickly. You can also email [email protected] directly.