Privacy Policy

Effective: 21 September 2026

ChannelUP ("the App") is a live TV guide application for LG webOS TVs, developed by LevelIT UP AV and IT Solutions ("we", "us"). This policy explains what information the App handles, how optional diagnostic and feedback services use information, and your choices.

1. Our Privacy Approach

ChannelUP does not require a LevelIT UP account and does not include advertising or third-party behavioural analytics. Its normal viewing and guide functions run on your television and communicate with your HDHomeRun tuner and Silicondust services. Information is sent to LevelIT UP only when you explicitly submit an optional diagnostic report or feedback.

  • No analytics or usage tracking
  • No advertising or ad identifiers
  • No user accounts or registration
  • No sale of diagnostic information

2. Data Stored Locally on Your TV

The App stores information locally on your LG TV using webOS local storage and db8 so it can operate and remember your choices. Depending on the App version and features used, this may include:

  • Device discovery details: Your HDHomeRun identifier, local IP address and base URL.
  • Preferences: Favourites, channel ordering, guide mappings, reminders, last selected channel, display options and per-channel audio or subtitle choices.
  • Cached data: Channel lineup, Electronic Program Guide data, broadcast guide mappings, channel logos and program image references.

This locally stored information is not routinely sent to LevelIT UP. It may be removed by clearing the App's data or uninstalling the App, subject to the behaviour of your television platform.

3. Network Communication

ChannelUP communicates over your home network and the internet solely for its core functionality:

  • HDHomeRun device: The App connects to your HDHomeRun tuner on your local network to retrieve channel lineup information and stream live TV. This communication stays within your home network.
  • HDHomeRun cloud API: The App contacts api.hdhomerun.com (operated by Silicondust) to retrieve program guide data. This is the same API used by official HDHomeRun applications. We do not operate this service and refer you to Silicondust's privacy policy for details on their data practices.
  • HDHomeRun discovery: If local device discovery fails, the App contacts discover.hdhomerun.com (operated by Silicondust) to locate your tuner.

Requests to internet services necessarily disclose ordinary connection information, such as your public IP address and user agent, to the service operator. ChannelUP does not contact LevelIT UP servers during normal viewing or guide use.

4. Diagnostic Reports (Optional)

ChannelUP sends a diagnostic report to LevelIT UP only when you explicitly confirm submission in the App. Depending on the available system information and current App state, a report may contain:

  • Submission time, App version, build details and active screen
  • HDHomeRun identifier, model, firmware, friendly name and local network URL
  • TV LGUDID, model, serial number, firmware, SDK and operating-system information
  • Network status details made available by webOS, potentially including local IP and MAC addresses, connection type, DNS and gateway details
  • Current channel, stream URL, playback state and audio or subtitle track metadata
  • Tuner status, signal information, EIT/EPG scanner statistics, subtitle-pipeline state and performance or error information
  • The names and sizes of local storage entries, but not their stored values

Some of these fields are stable device or network identifiers and may be personal information when linked to you. We use diagnostic reports only to provide support, diagnose faults, improve ChannelUP, secure the service and meet legal obligations.

5. Feedback and Contact Information

After submitting diagnostics, you may open a linked feedback form. We collect the description you provide, an optional email address, submission time and browser user agent. Cloudflare also processes your IP address for rate limiting and Turnstile verification. If you provide an email address, we use it to send confirmation and respond to your request. Do not include passwords or other sensitive information in feedback.

6. Storage, Recipients and Retention

Diagnostic reports and feedback are processed using Cloudflare services, including Workers, D1, KV, R2, Turnstile and Email Routing. Authorised LevelIT UP personnel may access reports for support and maintenance. Reports and attached feedback are scheduled for deletion after 30 days. Short-lived rate-limit records expire automatically.

Support notification emails and later correspondence may remain in our business email records for longer where reasonably required to respond, maintain records or comply with law. Cloudflare, Silicondust, LG and other service providers may process information in Australia or other countries under their own terms and privacy practices.

7. Security and Your Choices

We use reasonable technical and organisational safeguards, but no internet transmission or storage system can be guaranteed completely secure. Diagnostic submission is optional, and you can decline it while continuing to use ChannelUP's normal functionality.

8. Access, Correction and Deletion

You may contact us to ask whether we hold information about you, request access or correction, or ask us to delete a diagnostic report or feedback. Include the diagnostic report ID where available. We may need to verify the request and may retain information where required or permitted by law.

9. Children's Privacy

ChannelUP is a general-audience television utility and is not directed to children. We do not knowingly seek personal information from children.

10. Changes to This Policy

We may update this policy if the App's data practices change. The updated policy will be posted at this URL with a revised effective date.

11. Contact

For privacy questions, access or deletion requests, or complaints, contact:

LevelIT UP AV and IT Solutions
ABN 56 695 292 785
PO Box 176, Forbes NSW 2871, Australia
[email protected]